Felicia was proactive, prompt, friendly and helpful. Except for the managers choosing an unreliable appraiser in the beginning, the transaction was very smooth. The unreliable appraiser was replaced with a reliable one with very little time lost. That is an amazing feat in this market! But both, she and her manager, managed it! We closed late, but it could have been much, much more delayed. Hats off to them for getting the deal to the finish line! Very grateful!