Customer Reviews

See What Our Customers Are Saying

Felicia's friendly and approachable style made it easy to get our questions answered, and she kept us informed about every stage of the process and when it would occur. She was a real pleasure to work with!
Jayne W
She was helpful in every way possible on the things I needed to
Ramona D
Felícia went above and beyond to help me get my loan! She’s SUCH a pleasant person to work with and made things go much smoother. I would totally recommend Felícia to anyone! It’s so important to have someone you can trust during this process and she is that person! She’s excellent
Marisol O
Susan helped us obtain our mortgage and then worked with us through our refinance. She is knowledgeable and helped us understand the pros and cons of all of our options. She was super responsive and helped us problem solve potential barriers along the way. I wouldn't work with anyone else.
Nicole E
Susan was very helpful and pleasant from beginning to end. Tom.
Thomas H
Felicia was proactive, prompt, friendly and helpful. Except for the managers choosing an unreliable appraiser in the beginning, the transaction was very smooth. The unreliable appraiser was replaced with a reliable one with very little time lost. That is an amazing feat in this market! But both, she and her manager, managed it! We closed late, but it could have been much, much more delayed. Hats off to them for getting the deal to the finish line! Very grateful!
James
As a first time home buyer I was very pleased with the knowledge and help that Susan Laganas was able to provide.
Deanna D
Top notch service! Susan is an expert in her field. Quickly and accurately answered all questions we had, and her communication is fantastic allowing me to feel confident throughout the entire process.
Kristen P
We were extremely happy to work with Susan. She was very professional, had great follow up skills and always was available over the cell phone when we needed her. The approval letters were sent right away when we made offers on the houses and she always followed up after it. I would highly recommend it to anyone who is looking for a house We got the best interest rate, she helped us tremendously during morgage approval process and gave us pre-approval letter for one year versus 6 months.
Yekaterina V
Just constantly looking out for my best interests when I fall behind on something or something goes wrong.
Zack W
Felicia was extremely attentive to my buyer's needs and got the process done with minimal stress to my buyer. Seamless service, and I will continue to refer to Felicia for transactions to come!
Erin H
Susan is one of the best in the lending industry. With every transaction, Susan is consistently on top of the application, meeting deadlines, and available whenever there is a question to be answered. She is my "go to" loan officer!
Sharon M
Felicia truly cares for people. She was always available for my many calls. She was courteous, professional and knowledgeable. She was absolutely a delight to work with. Her caring nature shines, and I would recommend her highly. Buying a home, especially in the light of a pandemic is stressful. Having Felicia to guide us was fantastic!
Rebecca H
Susan was phenomenal. Always available to talk and guide me through the home buying process. She’s super knowledgeable and I appreciate all that she did for us!
Stephanie L
Susan was wonderful to work with! Always eager to assist with any questions that were presented and made it a very pleasant overall experience! Would highly recommend to friends and family!
Nicholas J